COVID-19 FAQ

Dear valued guests,

Yá’át’ééh! At Navajo Gaming the well-being of our guests, team members and communities continues to be our priority. With the re-opening of all four of our casino properties, we want to thank you for your patience and assure you that we have taken steps to provide a trusted space in which you can enjoy the same fun environment that you have come to expect, with the same friendly service you deserve.

We want to take this opportunity to acknowledge that there will be changes to how we operate, and prepare you for them.

Please maintain social distancing, and keep at least six feet apart if standing in line. We will limit the number of people that can be in the casino and the travel plaza to under 50% of maximum occupancy. Our slot games will be restricted to every other machine, and the number of players per table game will be limited. Buffets will remain closed, and our other restaurants will have more spacing between tables and party sizes will be limited.

Upon entry to any of our four casinos or the travel plaza, a non-intrusive temperature check of all guests and team members will be taken. If you exhibit any of the symptoms for Covid-19, please stay at home and those whose temperature is above 100.4 °F will not be allowed entry.

Our team members will be wearing masks that cover their nose and mouth. In accordance with CDC and Navajo Nation guidelines and mandates, we will also require guests entering our properties to wear a mask.

If you need a mask, we will be happy to provide one to you.

We will increase the frequency of cleaning and sanitation of all public areas and high touch surfaces. Sanitizing wipes will also be available to guests to use at their convenience.

After any hand-to-hand exchange with a team member, the guest will be offered a small bottle of sanitizer lotion.

Our team members will be required to wash their hands frequently for at least 20 seconds. We encourage our guests to do the same.

Extra hand sanitizer stations are being added throughout the properties.

These new practices are for your safety and peace of mind, and for the welfare of everyone that visits any of the Navajo Gaming casinos and travel plaza. We will continue to deliver on our promise of excitement, entertainment value, and friendly staff during these unprecedented times. In the meantime, please follow the guidelines set forth by our health and public officials. If we all do our part, we will be able to reopen all our properties and get back together again safely.

The official site for information on what the Navajo Nation is doing to mitigate the spread of the Covid-19 virus: www.ndoh.navajo-nsn.gov/COVID-19

Frequently Asked Questions

In cooperation and support of the guidance provided by health officials in Arizona, New Mexico and the Navajo Nation we have taken a number of extraordinary measures to maximize the health and safety of all concerned. Our properties have undergone deep cleaning and sanitizing multiple times, our team members have been sheltered at home with full pay and benefits, and we have revised operating procedures to deal with the realities of Covid-19.

1. When will the casinos re-open?

• Fire Rock and Northern Edge both reopened on March 19, 2021, and Twin Arrows and Flowing water have reopened on July 9, 2021.  Fire Rock and Northern Edge are open each day at 9AM & Flowing Water and Twin Arrows are open each day at 10AM, with a restriction of 50% maximum occupancy.
• At Fire Rock on Tuesdays we have exclusive Senior (50+ years old) access from 9AM – 10AM.
• We have a VIP line for our Eagle Players and for First Responders & Health Care workers for priority access.

2. What steps will be taken to ensure a safe environment?

• Please see further details listed above for on-going efforts.
• Additionally, we have conducted a number of deep cleanings while each casino has been closed.
• As we reopen each property, we will continue our heightened sanitation standards, and will regularly wipe down surfaces that are touched by the public.
• Our team members will wear masks, and additional Personal Protective Equipment (PPE) as needed.
• Guests entering any Navajo Gaming property will be required to wear an approved mask. We will provide one for those that need one.
• We will use a non-intrusive temperature check, and preclude anyone with a temperature over 100.4 from entering the casino.
• Sanitizer will be readily available for guests and team members to use as needed.

3. How does the closure affect my Point and Free Play balances?

• Your Players Club balances will not be affected and will be there for when you are ready to return.

4. What happens to my expired offers?

• Mailed offers that had valid periods in March have expired.
• Upon a firm re-opening date for all casino properties, new monthly offers will be mailed out.

5. Will you change the card tier earning requirements?

• Our existing period for earning tier points will remain the same; January 1 – December 31.
• We do not downgrade Bear or Cougar players, and will extend all current Eagle players through December 2021.
• Any tier points earned in 2020 will carry over into 2021 and apply to qualifying for Eagle.

6. Will you honor slot cash out vouchers that expired during the closure period?

• Yes. based upon the original date of the voucher, they can be redeemed for cash at the Property it was issued as follows:

• Given the length of the closure and our limited occupancy on re-opening, we will no longer be providing any belated birthday offers for the rest of 2021.
• We do wish everyone a safe and happy birthday, and look forward to being able to celebrate with you again in 2022.

8. What happens to my hotel reservations that were booked for the time of the closure?

• All hotel reservations during the closure period will be cancelled automatically. Any prepayments will be refunded.

9. When can I begin to book hotel reservations?

• Please check with availability through the reservations portal at twinarrows.com.
• The safety and health of our team members and guests is our top priority, so we will continue to monitor the situation and communicate any changes.

10. When will the Navajo Blue Travel Plaza open?

• The travel plaza is open 6AM – 10PM.

You must be 21 or older to gamble. Navajo Gaming is dedicated to responsible gaming. If you, or anyone you know, needs help please call (800) GAMBLER or (800) NEXT-STEP in Arizona.