Dear valued guests,
Yá’át’ééh! At Navajo Gaming the well-being of our guests, team members and communities continues to be our priority. With the re-opening of all four of our casino properties, we want to thank you for your patience and assure you that we have taken steps to provide a trusted space in which you can enjoy the same fun environment that you have come to expect, with the same friendly service you deserve.
We want to take this opportunity to acknowledge that there will be changes to how we operate, and prepare you for them.
Please maintain social distancing, and keep at least six feet apart if standing in line. We will limit the number of people that can be in the casino and the travel plaza to under 50% of maximum occupancy. Our slot games will be restricted to every other machine, and the number of players per table game will be limited. Buffets will remain closed, and our other restaurants will have more spacing between tables and party sizes will be limited.
Upon entry to any of our four casinos or the travel plaza, a non-intrusive temperature check of all guests and team members will be taken. If you exhibit any of the symptoms for Covid-19, please stay at home and those whose temperature is above 100.4 °F will not be allowed entry.
Our team members will be wearing masks that cover their nose and mouth. In accordance with CDC and Navajo Nation guidelines and mandates, we will also require guests entering our properties to wear a mask.
If you need a mask, we will be happy to provide one to you.
We will increase the frequency of cleaning and sanitation of all public areas and high touch surfaces. Sanitizing wipes will also be available to guests to use at their convenience.
After any hand-to-hand exchange with a team member, the guest will be offered a small bottle of sanitizer lotion.
Our team members will be required to wash their hands frequently for at least 20 seconds. We encourage our guests to do the same.
Extra hand sanitizer stations are being added throughout the properties.
These new practices are for your safety and peace of mind, and for the welfare of everyone that visits any of the Navajo Gaming casinos and travel plaza. We will continue to deliver on our promise of excitement, entertainment value, and friendly staff during these unprecedented times. In the meantime, please follow the guidelines set forth by our health and public officials. If we all do our part, we will be able to reopen all our properties and get back together again safely.
The official site for information on what the Navajo Nation is doing to mitigate the spread of the Covid-19 virus: www.ndoh.navajo-nsn.gov/COVID-19
In cooperation and support of the guidance provided by health officials in Arizona, New Mexico and the Navajo Nation we have taken a number of extraordinary measures to maximize the health and safety of all concerned. Our properties have undergone deep cleaning and sanitizing multiple times, our team members have been sheltered at home with full pay and benefits, and we have revised operating procedures to deal with the realities of Covid-19.
1. When will the casinos re-open?
2. What steps will be taken to ensure a safe environment?
3. How does the closure affect my Point and Free Play balances?
4. What happens to my expired offers?
5. Will you change the card tier earning requirements?
6. Will you honor slot cash out vouchers that expired during the closure period?
o Through July 31, 2021 – All vouchers printed December 1, 2019 – March 17, 2020
o Through August 31, 2021 – All vouchers printed January 1 – March 17, 2020
o Through September 30, 2021 – All vouchers printed February 1 – March 17, 2020
o Through October 31, 2021 – All vouchers printed March 1 – 17, 2020
o Beginning November 1, 2021 – We will return to the normal rules for redemption of cash out for all vouchers of up to 90 days.
8. What happens to my hotel reservations that were booked for the time of the closure?
9. When can I begin to book hotel reservations?
10. When will the Navajo Blue Travel Plaza open?
You must be 21 or older to gamble. Navajo Gaming is dedicated to responsible gaming. If you, or anyone you know, needs help please call (800) GAMBLER or (800) NEXT-STEP in Arizona.